Terms of Service

This PilotConnect Terms of Service ("Terms") is a binding agreement between you and PilotConnect App LLC ("PilotConnect," "we," "us," or "our") governing your use of the PilotConnect mobile application and any related services (collectively, the "Service").

BY DOWNLOADING, INSTALLING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATION OF LIABILITY, ARBITRATION AGREEMENT, AND CLASS ACTION WAIVER PROVISIONS BELOW. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1. Service Overview.

PilotConnect is a marketplace platform that enables registered users to discover, connect with, and book aviation service providers, including Designated Pilot Examiners ("DPEs"), Certified Flight Instructors ("CFIs"), aviation mechanics, and other aviation professionals ("Service Providers"). The Service allows pilots and student pilots ("Clients") to search for Service Providers, communicate with them, schedule appointments, and leave reviews.

2. Marketplace Only; No Aviation Services Provided.

PilotConnect is a technology platform only. We do not provide, perform, or supervise any aviation services. We are not a flight school, repair station, testing center, or aviation services company. All services are provided by independent third-party Service Providers. PilotConnect does not employ, endorse, guarantee, or warrant any Service Provider. We do not verify credentials beyond information self-reported by Service Providers or obtained from publicly available FAA databases. We are not a party to any agreement between Clients and Service Providers. The listing of a Service Provider on the Platform does not constitute our endorsement or certification of that provider.

(a) Independent Contractor Status.

Service Providers are independent third parties. Nothing in these Terms creates an employment, agency, partnership, joint venture, franchise, or fiduciary relationship between PilotConnect and any Service Provider or Client. PilotConnect does not direct or control the manner, method, location, schedule, equipment, or means by which Service Providers deliver aviation services. Service Providers are solely responsible for the quality, legality, safety, regulatory compliance, and outcome of any services they provide, including all decisions related to flight operations, maintenance, instruction, and examinations. Service Providers retain all rights to set their own pricing, decline work, choose clients, and operate their businesses on their own terms.

(b) Pilot-in-Command Sole Authority.

Consistent with 14 C.F.R. § 91.3, the Pilot-in-Command of any aircraft has final and sole authority and responsibility for the operation and safety of any flight, including all go/no-go decisions, weather assessment, aircraft airworthiness determination, fuel calculations, route selection, and regulatory compliance. PilotConnect, Service Providers, Clients, and any party other than the Pilot-in-Command have no authority over actual flight operations. Any information, scheduling, or coordination provided through the Platform is solely a convenience and does not override or modify the responsibilities of the Pilot-in-Command.

(c) No Aviation Insurance by Platform.

PilotConnect does not carry, provide, or arrange aviation liability insurance, hull insurance, ground risk insurance, certified flight instructor (CFI) liability insurance, or any other coverage for flight or maintenance operations conducted through or arranged via the Platform. Aircraft owners, operators, CFIs, DPEs, mechanics, and pilots are solely responsible for maintaining appropriate insurance coverage that meets or exceeds applicable regulatory and industry standards.

3. Marketplace Availability and Service Provider Participation.

You acknowledge and agree that PilotConnect is a marketplace platform and that the availability of Service Providers on the Platform is entirely voluntary.

Service Providers choose independently whether to list themselves on the Platform, and their participation may vary by region, specialty, and time. We do not guarantee that any particular type of Service Provider will be available in your area or at any given time. The number and variety of Service Providers on the Platform may be limited, especially during early stages of the Platform's operation or in certain geographic areas.

By subscribing to or purchasing any paid features of the Service, you expressly acknowledge and accept the following:

• The availability of Service Providers is not guaranteed. There may be few or no Service Providers listed in your area or specialty of interest at any given time.
• You may not be able to book a specific Service Provider, or book at your preferred times or locations.
• Service Provider participation on the Platform is voluntary and may fluctuate. Service Providers may join, leave, or change their availability at any time without notice to you.
• The Platform is a growing marketplace. The selection and availability of Service Providers may increase or decrease over time, and we make no representations about future availability.
• Your subscription or purchase grants you access to the Platform's features and tools as they exist at the time of purchase. It does not entitle you to a minimum number of Service Providers, bookings, or matches.

You are voluntarily choosing to subscribe or make a purchase with full knowledge of these conditions. PilotConnect is not responsible or liable for any inability to find, connect with, or book Service Providers through the Platform. No refunds will be issued solely on the basis of limited Service Provider availability.

4. Eligibility.

The Service is not intended for and may not be used by children under the age of thirteen (13). PilotConnect does not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act ("COPPA"), 15 U.S.C. §§ 6501–6506. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.

To create a Service Provider account (DPE, CFI, mechanic, or any other paid Service Provider role), you must be at least eighteen (18) years of age and legally capable of entering into a binding contract under the laws of your jurisdiction.

To create a Pilot or Enthusiast account, you must be at least eighteen (18) years of age, OR be at least thirteen (13) years of age with the consent and ongoing supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By agreeing to these Terms, you represent that you meet the applicable age requirement and that all information you have provided is accurate. PilotConnect may terminate or deny access to the Service to any individual or entity for any reason in its sole discretion, including suspected violations of these eligibility requirements.

5. Account Registration.

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You may not use another person's account or allow others to use yours. You must notify us immediately of any unauthorized use. PilotConnect is not liable for any loss or damage arising from your failure to protect your account.

6. Service Provider Accounts and Representations.

Service Providers must provide additional information during registration, including FAA certificates, proof of applicable licenses and certifications, and business information. By registering as a Service Provider, you represent and warrant that all information you provide is accurate and current; that you hold all licenses, certifications, and authorizations required by the FAA and applicable regulatory bodies; that you will maintain all required credentials and insurance throughout your use of the Platform; and that you will comply with all applicable laws, regulations, and FAA requirements in providing your services.

Service Providers are solely responsible for the accuracy of their listings, credentials, and compliance with all applicable regulations. PilotConnect does not independently verify this information and assumes no liability for any inaccuracies.

7. Aviation Disclaimers.

(a) No Aviation Advice.

Nothing on the Platform constitutes aviation advice, flight instruction, maintenance guidance, or safety recommendations. The Platform is a directory and scheduling tool only. All aviation decisions remain the sole responsibility of the applicable pilot-in-command and/or Service Provider.

(b) FAA Compliance.

All users acknowledge that aviation activities are governed by Federal Aviation Regulations. Users are solely responsible for ensuring their activities comply with all applicable regulations. PilotConnect does not monitor or ensure regulatory compliance.

(c) Assumption of Risk.

You acknowledge that aviation activities involve inherent risks, including the risk of serious bodily injury or death. By using the Platform to arrange aviation services, you voluntarily assume all risks associated with those services. PilotConnect is not responsible for any injury, death, property damage, or other loss arising from aviation activities arranged through the Platform.

(d) Credential Verification.

While PilotConnect may display FAA certificate information obtained from publicly available databases, we do not independently verify the current validity or accuracy of this information. All credential information displayed on the Platform is provided for informational purposes only and should not be relied upon as a substitute for independent verification. Clients are strongly encouraged to independently verify any Service Provider's credentials before engaging their services.

8. Fees, Payments, and Subscriptions.

(a) Two-Track Payments Structure.

The Platform uses two separate payment systems consistent with App Store Review Guidelines:

Premium Subscription (In-App Purchase). Optional premium subscription tiers that unlock additional Platform features for pilots and enthusiasts are sold through Apple In-App Purchase and managed via RevenueCat. These subscriptions provide access to digital functionality consumed within the app.

Aviation Services (Stripe). Bookings for aviation services delivered in the real world — including but not limited to flight instruction, designated pilot examiner check rides, mechanic services, and ground instruction — are paid directly between Clients and Service Providers using Stripe, Inc. ("Stripe") as the payment processor. These transactions involve physical, real-world services and are not subject to Apple In-App Purchase requirements under App Store Review Guideline 3.1.3(e) (person-to-person experiences).

(b) Subscription Auto-Renewal and Cancellation.

Paid subscriptions automatically renew at the end of each billing period (monthly or annually, as applicable) at the then-current subscription price unless you cancel at least 24 hours before the end of the current billing period. You can manage, view, and cancel subscriptions at any time through your Apple ID account settings. The Platform provides a direct link to your Apple subscription management screen from the in-app Settings menu. Subscription fees are charged to your Apple ID account at confirmation of purchase and again at each renewal. No cancellation of the current subscription is allowed during the active subscription period, but you may turn off auto-renewal at any time. Subscription refunds are subject to Apple's refund policies; PilotConnect does not control refund decisions for In-App Purchases.

(c) Platform Fee.

For aviation services booked through the Platform and processed via Stripe, PilotConnect retains a platform fee of one percent (1%) of the total transaction amount, deducted from the Service Provider's payout. Payment processing fees charged separately by Stripe (typically 2.9% + $0.30 per transaction) are deducted in addition to the platform fee and are disclosed in the Stripe Connected Account Agreement. The platform fee is disclosed to Service Providers during onboarding and to Clients at the point of booking.

(d) Stripe Connect for Service Providers.

Service Providers who accept payments through the Platform must complete onboarding with Stripe, including identity verification (KYC), tax identification (W-9 or equivalent), and bank account setup. By onboarding, Service Providers enter into a separate Stripe Connected Account Agreement directly with Stripe. PilotConnect is not a party to that agreement and does not control account creation, verification, freezes, holds, or terminations made by Stripe.

(e) Payouts.

Stripe disburses funds to Service Provider bank accounts on the schedule established by Stripe Connect, typically two (2) business days after a charge for established accounts and up to seven (7) business days for newly onboarded accounts or accounts with elevated risk profiles. Holds or delays imposed by Stripe are governed by the Stripe Connected Account Agreement and are outside PilotConnect's control.

(f) Tax Responsibility; 1099-K.

Service Providers are solely responsible for reporting and paying all applicable federal, state, and local taxes on income earned through the Platform. Pursuant to the Internal Revenue Code § 6050W as amended, Stripe will issue an IRS Form 1099-K to Service Providers who meet applicable thresholds (currently $2,500 for tax year 2025 and $600 for tax year 2026 and after, subject to change by the IRS). PilotConnect does not issue tax forms separately. Service Providers must furnish accurate tax identification information (TIN/SSN/EIN) to Stripe during onboarding; failure to do so may result in payment holds or backup withholding.

(g) Booking Cancellation and No-Show Policy.

Unless a Service Provider has published a different policy on the Platform, the following default cancellation policy applies to bookings:

• More than 24 hours before scheduled start: Client may cancel for a full refund.
• 2 to 24 hours before scheduled start: 50% refund to Client; 50% retained by Service Provider as compensation for the held time.
• Less than 2 hours before scheduled start, or no-show: No refund; full amount paid to Service Provider.

Service Providers may set stricter or more lenient policies for their own services, in which case the Service Provider's published policy governs and is disclosed before booking confirmation. Approved refunds are issued via Stripe and typically appear in the Client's original payment method within three (3) to five (5) business days. Disputes regarding cancellation or refunds are between the Client and Service Provider; PilotConnect may, but is not obligated to, assist in resolution.

(h) No Refund Based on Availability.

Premium subscription fees are not refundable based on the availability or unavailability of Service Providers on the Platform, consistent with Section 3 above. Subscription provides access to Platform features and tools, not a guarantee of bookable Service Providers.

9. User Conduct.

You agree not to: provide false or misleading information, including misrepresenting credentials; use the Service for any illegal or unauthorized purpose or in violation of FAA regulations; harass, threaten, or impersonate other users; post false or defamatory reviews; circumvent the Platform to avoid fees; scrape or data-mine the Platform; interfere with the Platform's functionality or security; upload malware or harmful code; use the Service to advertise unrelated services; or use the Service to send unsolicited communications or spam.

We reserve the right to investigate violations of these Terms and to suspend or terminate accounts that violate these Terms, with or without notice, at our sole discretion.

10. User Content.

You retain ownership of content you post, including reviews, profile information, photographs, and messages ("User Content"). By posting User Content, you grant PilotConnect a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, distribute, modify, adapt, and display your User Content for the purposes of operating, promoting, and improving the Platform. This license continues for a commercially reasonable period after you delete your User Content from the Platform, to the extent necessary to complete any use authorized before deletion.

You represent and warrant that you own or have the necessary rights and permissions to post all User Content and to grant the license above, and that your User Content does not infringe or violate any third party's intellectual property rights, privacy rights, or other legal rights.

User Content must be accurate, lawful, and not misleading. PilotConnect reserves the right to remove any User Content at our discretion and without notice. We are not responsible for User Content posted by others. You may report objectionable User Content using the in-app reporting function or by contacting us at info@pilotconnectapp.com.

(a) Prohibited User Content.

You agree not to post User Content that is unlawful, threatening, harassing, defamatory, obscene, sexually explicit, hateful, discriminatory, fraudulent, infringes intellectual property rights, contains malware or harmful code, or that otherwise violates these Terms or applicable law. PilotConnect has zero tolerance for objectionable content and abusive behavior.

(b) Reporting and Moderation Commitment.

Users can report any review, message, forum post, or profile using the in-app Report button. PilotConnect commits to reviewing every report within twenty-four (24) hours of submission. Content found to violate these Terms will be removed, and the responsible account may be warned, suspended, or permanently banned at our sole discretion. Users who repeatedly post objectionable content will have their accounts terminated. Users may also block individual users at any time from the in-app Block button; blocked users will be unable to send messages or contact you through the Platform.

11. Non-Circumvention.

For a period of twelve (12) months following any introduction, connection, message, or transaction facilitated by the Platform, you agree not to solicit, contact, transact with, hire, refer, or otherwise engage another user introduced to you through the Platform for services of the type offered through PilotConnect outside of the Platform with the intent to avoid platform fees. Permitted contact — such as continuing an established off-platform relationship that pre-existed the Platform introduction, or follow-up communication directly arising from a Platform-facilitated booking — is not restricted. Violations of this section may result in account suspension or termination, forfeiture of any pending payouts, and recovery by PilotConnect of liquidated damages equal to twenty percent (20%) of the value of any off-Platform transaction that should have been processed through the Platform, together with reasonable attorneys' fees. The parties agree this amount is a reasonable estimate of actual damages, which would otherwise be difficult to calculate.

12. Anti-Discrimination.

PilotConnect is committed to providing a marketplace free from unlawful discrimination. Service Providers may not refuse service to, or otherwise discriminate against, any user on the basis of race, color, religion, national origin, ancestry, sex, gender identity, gender expression, sexual orientation, marital status, disability, age (subject to lawful age limits), genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law. Service Providers retain the right to decline a booking for any non-discriminatory reason, including scheduling conflicts, qualification mismatch, perceived safety concerns, or any other lawful business reason. Reports of discrimination may be submitted via the in-app reporting function and are subject to the moderation commitment in Section 10(b).

13. Intellectual Property.

The Service, including its design, text, graphics, logos, icons, and software, is the property of PilotConnect App LLC and is protected by United States and international intellectual property laws, including copyright, trademark, and trade secret laws. You may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service without our prior written consent.

"PilotConnect" and the PilotConnect logo are trademarks of PilotConnect App LLC. You may not use our trademarks without our prior written permission. All other trademarks, service marks, and trade names appearing on the Platform are the property of their respective owners.

14. Third-Party Links and Services.

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by PilotConnect, including but not limited to FAA databases, Service Provider websites, payment processors, and other external resources ("Third-Party Services"). PilotConnect has no control over, and assumes no responsibility for, the content, privacy policies, practices, availability, or accuracy of any Third-Party Services.

Your use of any Third-Party Services is at your own risk and subject to the terms and conditions and privacy policies of those third parties. PilotConnect does not endorse, warrant, or guarantee any Third-Party Services or any content, products, or services available through them. We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any Third-Party Services.

The inclusion of any link on the Platform does not imply affiliation, endorsement, or adoption by PilotConnect of the linked site or any information contained therein. You acknowledge and agree that PilotConnect shall not be responsible or liable for any transaction between you and any third-party provider of products or services, including any Service Provider's external website or booking system.

15. Copyright Infringement and DMCA Policy.

PilotConnect respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), we will respond to notices of alleged copyright infringement that comply with the DMCA and are properly submitted to our Designated Agent.

(a) DMCA Takedown Notices.

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify our Designated Agent with the following information: (1) an electronic or physical signature of the copyright owner or authorized representative; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is claimed to be infringing and its location on the Service, with sufficient detail to permit us to locate it; (4) your contact information, including address, telephone number, and email address; (5) a statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

(b) Counter-Notices.

If you believe that your User Content was removed or disabled by mistake or misidentification, you may submit a written counter-notification to our Designated Agent with: (1) your electronic or physical signature; (2) identification of the material that was removed or disabled and its prior location; (3) a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification; and (4) your name, address, telephone number, and a statement consenting to the jurisdiction of the federal court in your judicial district (or the Southern District of Indiana if you reside outside the United States) and that you will accept service of process from the person who provided the original notification.

(c) Repeat Infringer Policy.

It is the policy of PilotConnect to terminate, in appropriate circumstances, the accounts of users who are repeat infringers of copyrighted works. PilotConnect reserves the right to terminate any user's access to the Service if the user is determined to be a repeat infringer, regardless of whether the user has received prior warnings.

(d) Designated Agent.

Our Designated Agent for notice of claims of copyright infringement can be reached at:

PilotConnect App LLC

Attn: DMCA Agent

Email: info@pilotconnectapp.com

Address: 460 Small Pond Ct, Valparaiso, IN 46383, USA

16. Disclaimer of Warranties.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PILOTCONNECT DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ANY INFORMATION IS ACCURATE OR CURRENT; THAT ANY SERVICE PROVIDER IS QUALIFIED, LICENSED, OR COMPETENT; OR THAT SERVICES ARRANGED THROUGH THE PLATFORM WILL MEET YOUR EXPECTATIONS. DATA DISPLAYED ON THE PLATFORM, INCLUDING AVIATION AND FAA DATA, IS FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON FOR FLIGHT PLANNING, NAVIGATION, OR SAFETY DECISIONS.

17. Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILOTCONNECT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, PERSONAL INJURY, PROPERTY DAMAGE, OR DEATH, ARISING FROM YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY. PILOTCONNECT'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PILOTCONNECT IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

THE LIMITATIONS AND DISCLAIMERS IN THIS SECTION AND IN SECTION 16 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, PILOTCONNECT'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON THE GOVERNING LAW OR ARBITRATION PROVISIONS SET FORTH IN SECTION 19.

18. Indemnification.

You agree to indemnify, defend, and hold harmless PilotConnect and its officers, directors, employees, agents, and affiliates from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to: your use of the Service; your violation of these Terms or any applicable law or regulation; your User Content; any aviation services you provide or receive through the Platform; any dispute between you and another user; your negligence or willful misconduct; or your violation of any third party's rights, including intellectual property rights.

19. Dispute Resolution.

(a) Informal Resolution.

Before initiating any formal proceeding, you agree to contact us at info@pilotconnectapp.com and attempt to resolve the dispute informally for at least thirty (30) days.

(b) Binding Arbitration.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in the State of Indiana. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

(c) Class Action Waiver.

YOU AND PILOTCONNECT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID.

(d) Exceptions to Arbitration.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

(e) Governing Law.

These Terms are governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles. Notwithstanding the foregoing, you and PilotConnect acknowledge and agree that this arbitration agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., shall govern the interpretation, enforcement, and proceedings under the arbitration provisions of this Section 19, to the exclusion of any inconsistent state law or rule. This Federal Arbitration Act provision shall have no effect on the application of Indiana law to the remaining provisions of these Terms.

20. Notice Regarding Apple.

If you download the Service from the Apple App Store, you acknowledge that: (a) these Terms are between you and PilotConnect only, not Apple Inc. ("Apple"); (b) Apple has no obligation to provide maintenance or support for the Service; (c) PilotConnect, not Apple, is responsible for the Service and its content; (d) in the event of any failure of the Service to conform to any applicable warranty, Apple's sole obligation is to refund the purchase price, if any, and Apple has no other warranty obligation with respect to the Service; (e) PilotConnect, not Apple, is responsible for addressing any claims relating to the Service, including product liability, regulatory compliance, and intellectual property claims; (f) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you; and (g) you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted party list.

21. Account Deletion.

You may delete your account at any time through the account settings within the Service. Upon account deletion, we will delete or anonymize your personal information in accordance with our Privacy Policy, except for information we are required to retain by law or for legitimate business purposes (such as resolving disputes, enforcing our agreements, or complying with legal obligations). If you used Sign in with Apple, we will revoke the associated authentication tokens upon account deletion. Deletion of your account is permanent and cannot be undone. Any active subscription must be canceled separately through your Apple ID account settings; account deletion alone does not cancel a subscription or entitle you to a refund.

22. Force Majeure.

PilotConnect shall not be liable or responsible for any failure or delay in performing any obligation under these Terms when and to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: acts of God; natural disasters; pandemic or epidemic; fire, flood, or earthquake; war, terrorism, or civil unrest; government actions, orders, or restrictions; labor disputes or shortages; failure or disruption of third-party services, including but not limited to Apple App Store, Firebase, Google Cloud, RevenueCat, or internet service providers; power outages; cyberattacks or security breaches beyond our reasonable control; or any other event beyond our reasonable control. During a force majeure event, our obligations under these Terms shall be suspended for the duration of the event, and we shall use commercially reasonable efforts to resume performance as soon as practicable.

23. Termination.

You may terminate your account at any time through account settings or by contacting us. We may suspend or terminate your account at any time, with or without cause and with or without notice, if we believe you have violated these Terms, engaged in fraudulent or illegal activity, or for any other reason in our sole discretion. Upon termination, your right to use the Service ceases immediately. Sections 2, 7, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 22, and 25 survive termination of these Terms.

24. Electronic Communications.

By creating an account, you consent to receive electronic communications from PilotConnect, including emails, push notifications, and in-app messages. These communications may include account notifications, transactional messages, promotional materials, and updates to these Terms or our Privacy Policy. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time through your account settings or device settings, but you may not opt out of transactional or account-related communications while your account remains active.

25. General.

Entire Agreement.

These Terms and our Privacy Policy constitute the entire agreement between you and PilotConnect regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

Waiver.

The failure of PilotConnect to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by PilotConnect.

Assignment.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. PilotConnect may assign its rights and obligations without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

Modifications.

We may modify these Terms at any time by posting the revised Terms within the Service. Material changes will be notified through the Service or via email. Your continued use of the Service after such modifications constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

Headings.

The section headings in these Terms are for convenience only and have no legal or contractual effect.

26. Contact.

Questions about these Terms should be directed to:

PilotConnect App LLC

Email: info@pilotconnectapp.com